Safari Souq

7-Day Replacement Policy

Thank you for shopping at Safari Souq. We want you to be completely satisfied with your purchase. This policy explains our procedures for processing replacements. By purchasing on our website, you agree to these terms.

Replacement Eligibility

You are eligible for a free replacement if your product is incorrect, faulty, broken, or damaged.

Timeframe

Replacement requests must be made within 7 days from the date of delivery to qualify for a free replacement.

Requests made after 7 days will not be accepted.

Replacement Process

Initiation:
Please contact us at safaarisouq@gmail.com within 7 days of delivery with:

• Your order number

• Clear photos or videos showing the issue

• Description of the problem

Our support team will review and respond promptly.

Return Instructions:
If approved, return instructions and address will be provided.

Do not send products back without prior approval.

Refunds

We do not offer refunds. Only replacements for faulty or damaged products.

Important Notes

• Returns must be in original packaging with all accessories.

• No replacements for change of mind.